| Frequently Ask Questions |
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| Mono Headset |
| Q : |
I can't hear anything coming through my headset. |
| A : |
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Try turning up the volume of the headset. |
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Ensure that the headset is paired properly with the device. |
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Make sure that your mobile handset is connected to the headset - see if the Bluetooth icon is displayed on the main menu, or check the setting selected on the handset's menu. (Please also refer to the user guide provided by your mobile handset manufacturer.) |
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| Q: |
I
pressed around 6 seconds, but still did not turn on the
headset, what can I do ? |
| A: |
|
Maybe your headset
is low of battery, so charge it first, and make sure
your headset is fully charged, then return on it (A
fully charge takes approximately 2 hours); If after a
full charge, you still cannot turn the headset on,
please re-plug the headset to the charge for a few
second to activate it. |
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|
| Q: |
Why I
heard the beeps every 20 seconds from the headset when I
use it, and the red indicator light starts to flash. |
| A: |
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It means the
headset is low of battery, you should charge it. |
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|
| Q: |
I can hear some noise coming through my headset. |
| A: |
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Bluetooth wireless technology is a short-range radio frequency technology that is susceptible to interference from other electronic devices in the surrounding environment. |
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Ensure that your headset and the device are paired properly, and
keep them within 10 metres and make sure there are no other objects (walls, doors, etc) in between. |
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| Q: |
I
am having trouble pairing my
headset with my mobile. |
| A: |
|
Please make sure
whether your mobile handset is
compatible with the headset. |
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Ensure the pairing
mode is activated, i.e. the headset's status indicator
is flashing blue and red intermittently when pairing
with a Bluetooth mobile handset. |
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3. Ensure that you
have followed the proper pairing procedure in the user
manual. |
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Ensure that you
have entered the correct pairing code when connecting
your devices. The pairing code for all Avantalk
Bluetooth mono headsets is '0000'. |
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5. Or, reset both
the mobile and the headset in accordance with the
instructions described in the user manual and pairs them
once again. |
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|
| Q: |
My
headset has been charging for hours but the status
indicator light is still red. What should I do? |
| A: |
|
Unplug the charger
cable of your headset from the mains and leave the
headset on until the battery is exhausted. Then recharge
the headset again by plugging it back to the mains. |
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|
On rare occasions,
the headset could be fully charged but the status
indicator light remains red. Just use your headset as
usual. |
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|
| Q: |
What
if the headset cannot be turned off and the status
indicator remains on? |
| A: |
Please plug in the
charger to recharge the headset for two seconds and then
unplug, the headset is now turned off. |
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|
| Q: |
How
do I know if my devices are connected? |
| A: |
When
Bluetooth is turned on, on your phone you will see a
Bluetooth symbol appear on your main screen that changes
slightly (colors invert or arrows appear) when connected
to the headset. Some phones show a Headset or Car symbol
to notify you that the devices are connected. |
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|
| Q: |
Why can
the talk time and standby time differ with the products
specification description? |
| A: |
The
talk time and stand by time will differ based on
different brands of mobile phone, different distances
between devices and different Bluetooth link status
(active, sleep, sniff mode etc.) |
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|
| Q: |
How can
I transfer an ongoing call from the headset to my mobile
phone to continue it there? |
| A: |
It is
possible to continue your conversation using only your
mobile phone, simply hold down the multi-function button
about 4 seconds. This will turn the headset off,
allowing your conversation using only your mobile phone. |
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|
| Q: |
Do I
have to pair the headset with my mobile phone every time
I want to use it? |
| A: |
No, you
don’t need. Once you have paired the headset with your
mobile phone, they will be always paired, and should
appear in your paired device list on your mobile phone. |
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|
| Q: |
I have
read all the solutions in this document but I still
cannot get my headset to work properly. What can I do? |
| A: |
Please
make an enquiry to sales@NovatalkUSA.com or call us at
XXXXXXXX-XXXX-XXXXXXX |
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| Stereo Headset |
| Q : |
How
can I pair it with my mobile ? |
| A : |
Press the pairing button , then you will see
blinking Blue and Red light , meanwhile set your
Bluetooth phone to “ discover “ the deadest by
following your phone’s instruction guide . Locate
the Bluetooth menu on your phone and select the
option to discover a Bluetooth device . |
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|
| Q: |
When I turn the AS1 on, it shows a solid pink light,
this will not go out, and I cannot get any sound,
will not connect to any devices. How can I do ? |
| A: |
Your device must be low of battery , please charge
it and retry it. |
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|
| Q: |
I
can hear the sound of a call, but they cannot hear
me, also the music does not come though the headset,
my mobile phone is Iphone 3G, Any ideas ? |
| A: |
Iphone 3G does not support A2DP, so you cannot
listen music using AS1; regarding the calling ,
please disconnect it , and retry it . |
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|
| Q: |
My
Bluetooth mobile handset doesn’t have the A2DP
profile , can I listen stereo music ? |
| A: |
No
, you cannot |
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|
| Q: |
How do I know the headset is full of battery or low
battery ? |
| A: |
When the headset is low of battery , the led light
is blinking red continuous , then you should
recharge . |
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|
| Q: |
My
Bluetooth Headset has been charging for hours but
the status indicator lights still red , what should
I do ? |
| A: |
Unplug the charger cable of your headset from the
mains and leave the headset on until the battery is
exhausted. Then recharge the headset again by
plugging it back to the mains
On rare occasions, the headset could be fully
charged but the status indicator light remains red.
Just use your headset as usual |
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|
| Q: |
If
I wear the Novatalk Bluetooth stereo headset on my
shirt, how does anyone on the other end of the line
hear me talking?
|
| A: |
All
the Novatalk Bluetooth headsets have small yet
powerful microphones incorporated into the design of
the headsets.
To ensure the person on the other end of the line
can hear you clearly, and you can hear them as well,
you can turn up the volume by pressing the volume
key which is located on main body of the headset.
(Please see your headset's user guide for product
features). |
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|
| Q: |
My Bluetooth mobile handset doesn't have the A2DP profile, does i.Tech have any installation driver for the A2DP profile? |
| A: |
The A2DP profile is embedded with Bluetooth mobile handset during the manufacturing process. Please check with your mobile handset manufacturers. |
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|
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Definitions explained |
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Bluetooth wireless technology is a short-range radio frequency technology for convenient, wire-free, short-range communication between devices. It is a globally accepted standard for wirelessly connections to mobile handsets, headphones, portable computers, cars, headsets, MP3 players, and many more. These Bluetooth devices work within a normal range of 10 metres from each other.
A2DP (Advanced Audio Distribution Profile) - this is a Bluetooth profile that allows you to stream music in stereo sounds. Both your i.Tech clip headset and the device it is connected to must support A2DP for listening to stereo sounds through the headset.
AVRCP (Audio Video Remote Control Profile) - this is a Bluetooth profile that enables remote control of the device that your i.Tech stereo clip headset is connected to. Both the stereo headset and the device it is connected to must support AVRCP in order for the remote control to work.
Very often, audio devices on the market come bundled with AVRCP and A2DP profiles together enabling you to remotely control your stereo music.
Remark: The content of the FAQ for users' reference is updated regularly without prior notice.
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|
| Novatalk Bluetooth
USB Adapter |
| Q : |
What's Bluetooth dongle for? |
| A : |
|
Can
convert non bluetooth PC into Bluetooth enabled |
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|
Wireless
connect to bluetooth devices such as mobile phones,
PDA or PC, for data transfer,
networking & Dial-up, fax |
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|
Enabled
wireless connection to bluetooth headset. |
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|
| Q: |
How
to install the driver? |
| A: |
Users of Windows XP Service Pack 2 may encounter
problem when installing the driver.
Please follow steps below and try again. |
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Click "Start"
and move mouse to highlight "My Computer"
 |
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Right click "My
Computer"
 |
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Click
"Hardware" tab
 |
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Click "Device
Manager"
 |
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The page will
be seen
 |
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Highlight
"Cambridge Silicon Radio Ltd. Bluetooth Adaptor" and
right click the mouse and select "Update Driver..."
 |
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Select
"Installation from a list or specific location
(Advanced)" and then click "Next"
 |
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Select
"Installation from a list or specific location
(Advanced)" and then click "Next"
 |
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Select "CSR USB
Bluetooth Device" and then click "Next"
 |
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Installation
starts
 |
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Installation
completed
 |
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The
correct "CSR USB Bluetooth Device" driver is
installed. And the dongle should work properly now.
 |
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|
| Q: |
What's in? |
| A: |
|
1 x Bluetooth
Adapter |
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|
CD |
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|
Brand New in
Retail Packaging |
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|
| |
Definitions explained |
| |
Bluetooth wireless technology is a short-range radio frequency technology for convenient, wire-free, short-range communication between devices. It is a globally accepted standard for wirelessly connections to mobile handsets, headphones, portable computers, cars, headsets, MP3 players, and many more. These Bluetooth devices work within a normal range of 10 metres from each other.
A2DP (Advanced Audio Distribution Profile) - this is a Bluetooth profile that allows you to stream music in stereo sounds. Both your i.Tech clip headset and the device it is connected to must support A2DP for listening to stereo sounds through the headset.
AVRCP (Audio Video Remote Control Profile) - this is a Bluetooth profile that enables remote control of the device that your i.Tech stereo clip headset is connected to. Both the stereo headset and the device it is connected to must support AVRCP in order for the remote control to work.
Very often, audio devices on the market come bundled with AVRCP and A2DP profiles together enabling you to remotely control your stereo music.
Remark: The content of the FAQ for users' reference is updated regularly without prior notice.
|
| Novatalk
Bluetooth Hands Free Car Kit Speakerphone |
| Q: : |
Is it possible to continue talking without the
speakerphone and just use the phone on its own,
while I am using the speakerphone on a call? |
| A : |
Yes. During
conversation is in progress, press and hold the "V+"
& "V-" buttons simultaneously, the call will be
transferred to mobile phone. After this, you can
press the "MFB" button, the call will be transferred
to speakerphone again. |
| |
|
| Q: |
How long do I
stay connected for? |
| A: |
Provided the
speakerphone and your mobile phone are within the
operating range of 10 meters, they will stay
connected to each other |
| |
|
| Q: |
Will my mobile
phone automatically connect when I’m in range of the
speakerphone? |
| A: |
Most mobile
phones will auto connect to a paired device when
you’re within range(provided they have been
previously paired). If your mobile phone doesn’t
auto connect, navigate to your Bluetooth devices
list in your mobile phone. |
| |
|
| Q: |
How Can I pair
the Multipoint Car Kit with 2 mobile phone ? |
| A: |
The default
setting of the multipoint function is off. To
activate this, please follow these steps- |
| |
1. Under
standby mode, press and hold "V+" button for 3
seconds until you hear a beep. Then multipoint is
on.
(Multipoint Off: Under standby mode, press and
hold "V-" button for 3 seconds until you hear a
beep).
|
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2. From
speakerphone off mode, pair with the first phone |
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3. From
speakerphone off mode, pair with the second phone |
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4. Off the
speakerphone and turn on again. It should then
automatically connect to the two last paired
devices. (If not, from standby mode, press and hold
"V+" button 3 seconds until you hear a beep). |
| |
More questions
or unclear, please refer to Novatalk BTCK-10b manual page
5, 6. |
| |
|
| Q: |
How can I tell
if I’m connected? |
| A: |
If your mobile
phone is connected to the speakerphone, you will see
the connection status on your mobile phone. |
| |
|
| Q: |
Do I have to
pair the speakerphone and my mobile phone every time
I want to use it? |
| A: |
No, you don’t
need. Once you’ve paired your mobile phone with
speakerphone, they will always be paired and should
appear in your paired devices list on your mobile
phone. However, when you want to use these two
devices together you will need to make sure they are
the last device paired to each other. |
| |
|
| Q: |
The
speakerphone cannot be found when my mobile phone
tries to pair with it? |
| A: |
The
speakerphone may not be in pairing mode. |
| |
|
| Q: |
How can I tell
when the battery needs recharging? |
| A: |
If the battery
is low, the red LED light will flash once every 3
seconds, indicating that you will need to re-charge
the speakerphone using the USB charging cable
provided. |
| |
|
| Q: |
How do I
replace the battery? |
| A: |
Simply lift the
plastic cover on the back of the unit and replace
the battery with another re-chargeable lithium-ion
battery. |
| |
|
| Q: |
How to transfer
address book into speakerphone? (this question only
for BTCK-20) |
| A: |
Pls refer to
our manual Page 3, Section 6. |
| |
|
| Novatalk
Multimedia Portable Speaker |
| Q : |
When I listen to music on PC with the speaker, there
is an incoming call, do I need to stop the music?
How can I pick up the phone? |
| A : |
Yes, you need
to stop the music, otherwise there will be
noise.Click “ ” and short press the “MFB” button on speaker, you
can talk to the other end via speaker then. |
| |
|
| Q: |
How long do I
stay connected for? |
| A: |
Provided the
speaker and your mobile phone are within the
operating range of 25 meters, they will stay
connected to each other. |
| |
|
| Q: |
Will my mobile
phone automatically connect when I’m in range of the
speaker? |
| A: |
Most mobile
phones will auto connect to a paired device when
you’re within range (provided they have been
previously paired). If your mobile phone doesn’t
auto connect, navigate to your Bluetooth devices
list in your mobile phone. |
| |
|
| Q: |
How can I tell
if I’m connected? |
| A: |
If your mobile
phone is connected to the speaker, you will see the
connection status on your mobile phone. If your PC
is connected to the speaker, you can see the two
icon “ ” or “ ” at top right corner with green square. |
| |
|
| Q: |
Do I have to
pair the speaker and my mobile phone or PC every
time I want to use it? |
| A: |
No, you don’t
need. Once you’ve paired your mobile phone with
speaker, they will always be paired and should
appear in your paired devices list on your mobile
phone. However, when you want to use these two
devices together you will need to make sure they are
the last device paired to each other |
| |
|
| Q: |
How do I know
when the battery is low |
| A: |
When the
battery is low, the LED indicator light will start
flashing red, and short beeps 4 times every 20
seconds. |
| |
|
| Q: |
Can I connect
my mobile phone and PC same time to the speaker? |
| A: |
No, you cannot,
you can only connect the speaker with one Bluetooth
device at a time. |
| |
|
| Q: |
Is it possible
to continue talking without the speaker and just use
the phone on its own, while I am using the speaker
on a call? |
| A: |
Yes. During
conversation is in progress, press and hold the "MFB"
button , the call will be transferred to mobile
phone. Press the "MFB" button again, and the call
will be transferred to speaker. |
| |
|
| Q: |
Can I change
next or last music on speaker? |
| A: |
Yes, during
listening to music, you can change to last music by
pressing BWD button, or change to next music by
pressing FWD button. |
| |
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